Terms of Service

Last updated: June 23, 2026

These Terms of Service ("Terms") govern your access to and use of the Clozers application, websites, and related services (collectively, the "Service"), operated by Nexus Media LLC ("Clozers," "we," "us," or "our"). Please read these Terms carefully.

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree to these Terms, do not use the Service.

1. The Service

Clozers is an AI-assisted sales-coaching and team-management platform. It provides features that may include an AI Coach (text and voice), a deal tracker, sales frameworks and walkthroughs, team and organization management, and manager-facing analytics. We may add, modify, or remove features over time.

2. Eligibility and Accounts

You must be at least 16 years old (or the age of majority in your jurisdiction, if higher) and capable of forming a binding contract to use the Service.
You must provide accurate, current, and complete information when creating an account and keep it up to date.
You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use.
You may not share your account or allow others to use it, except through the team/seat features the Service provides.

3. Teams, Roles, and Invitations

The Service supports teams and organizations with multiple roles, such as owner, manager, and representative.
The team owner is the party responsible for the team's subscription and billing. Owners and authorized managers may invite, manage, and remove members, assign roles, and access manager-facing features and analytics about team members' activity.
If you join a team by invitation, you acknowledge that the team's owner and authorized managers control the workspace and may have visibility into your activity and content within the team, and may manage or revoke your access.
Billing and subscription controls are restricted to the account owner (or, for individual subscribers, the subscribing user). Members without billing authority may not manage, change, or cancel a team's subscription.

4. Subscriptions, Billing, and Payment

The Service is offered on a subscription basis across tiers (for example, Individual, Small Team, Company, and Enterprise). Features, seat counts, and pricing vary by tier as described at the point of purchase.
Payment processing. Payments are processed by our third-party payment processor (Stripe). By subscribing, you authorize us and our processor to charge the applicable fees to your payment method.
Recurring billing. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You authorize recurring charges until you cancel.
Cancellation. You may cancel your subscription at any time. Cancellation takes effect at the end of the then-current billing period. Access continues until that period ends.
Refunds. Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods, unused features, or downgrades.
Changes to pricing. We may change pricing or plan features. We will provide notice of material changes, and changes will apply to subsequent billing periods.
Taxes. Fees are exclusive of taxes. You are responsible for any applicable taxes other than taxes based on our net income.

5. Acceptable Use

You agree not to, and not to permit others to:

Use the Service in violation of any applicable law or regulation;
Upload, submit, or transmit content that is unlawful, infringing, defamatory, harassing, or that violates the rights of others;
Attempt to gain unauthorized access to the Service, other accounts, or our systems or networks;
Interfere with or disrupt the integrity or performance of the Service;
Reverse engineer, decompile, or attempt to extract source code, except to the extent that restriction is prohibited by law;
Use the Service to build a competing product, or to scrape, harvest, or collect data except as expressly permitted;
Resell, sublicense, or provide the Service to third parties except through the team features as intended;
Use the Service to send spam or unsolicited communications, or to misuse the invitation or email features;
Submit content for which you do not have the necessary rights and consents (including, where applicable, consent to record or process the voice or communications of others).

We may suspend or terminate access for conduct that we reasonably believe violates these Terms or harms the Service, other users, or third parties.

6. Your Content

Ownership. As between you and us, you retain all rights to the content you submit to the Service ("Your Content"), including messages, transcripts, audio, deal data, and uploaded assets.
License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use Your Content solely as necessary to operate, provide, secure, and improve the Service for you and your team, and as described in our Privacy Policy. This includes transmitting Your Content to the third-party AI and infrastructure providers that power the Service.
Responsibility. You are solely responsible for Your Content and for ensuring you have all rights and consents needed to submit it. You represent that Your Content does not violate these Terms or any third-party rights.
Team content. Content you contribute within a team may be accessible to and retained by that team and its administrators, consistent with how shared workspaces operate, even after you leave the team.

7. AI Features and Outputs

The Service includes AI-powered features that generate coaching feedback, responses, summaries, and similar outputs ("Outputs"). Outputs are generated by automated systems and may be inaccurate, incomplete, or otherwise unsuitable for your particular situation.
Outputs are provided for informational and training purposes only and do not constitute professional, legal, financial, or other regulated advice. You are responsible for reviewing and exercising your own judgment before relying on or acting on any Output.
You should not submit information to AI features that you are not permitted to share, and you should comply with all applicable laws (including recording- and privacy-consent laws) when using voice and transcript features.

8. Intellectual Property

The Service, including its software, design, text, graphics, and other materials (excluding Your Content), and all related intellectual property rights, are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. All rights not expressly granted are reserved. You may not use our names, logos, or trademarks without our prior written consent.

White-label customers may be permitted to display their own branding within the Service as provided by the relevant features; this does not transfer any ownership of the underlying Service to the customer.

9. Third-Party Services

The Service relies on and may integrate with third-party services (such as hosting, database, payment, AI, and email providers). Your use of those services may be subject to their own terms and policies. We are not responsible for third-party services, and their availability is not guaranteed.

10. Service Availability and Changes

We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue all or part of the Service, temporarily or permanently, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Service.

11. Disclaimers

THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY OUTPUT WILL BE ACCURATE OR RELIABLE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU USE THE SERVICE AND OUTPUTS AT YOUR OWN RISK.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13. Indemnification

You agree to indemnify, defend, and hold harmless Clozers and Nexus Media LLC, and our officers, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) Your Content; (b) your use of the Service; (c) your violation of these Terms; or (d) your violation of any law or third-party right.

14. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access to the Service at any time, with or without cause or notice, including if we believe you have violated these Terms. Upon termination, your right to use the Service ceases. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of [INSERT STATE — e.g. Indiana], without regard to its conflict-of-laws rules. Subject to any applicable mandatory law, you agree that any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in [INSERT COUNTY/STATE], and you consent to the personal jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive relief where appropriate.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and any order or plan terms, constitute the entire agreement between you and us regarding the Service.
Severability. If any provision is found unenforceable, the remaining provisions will remain in effect.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Notices. We may provide notices to you via email or in-app messaging.

18. Contact Us

If you have questions about these Terms, contact us at:

Email: [INSERT CONTACT EMAIL]
Mailing address: [INSERT COMPANY MAILING ADDRESS]